See Digi – demo

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Scope

THE CONFERENCE PROGRAMME WILL DELIVER RELEVANT, INFORMATIVE AND VALUABLE INSIGHTS WITH TECHNICAL SESSIONS. DEMONSTRATION SESSIONS AT THE END OF EACH DAY WILL LINK TOGETHER THEORY AND PRACTISE, DEMONSTRATING BEST PRACTISES FROM THE LEADING SOLUTIONS PROVIDERS AT WORK.

ON DAY ONE THE EVENT WILL FOCUSE ON ADDRESSING THE OPPORTUNITIES AND CHALLENGES FACING IT PROFESSIONALS IN BUSINESS ENVIRONMENT IN THE AREA OF EFFICIENT USE OF ICT FOR ENPOWERING PRODUCTIVITY AND WORKFORCE FLEXIBILITY. SECOND DAY WILL FOCUS ON ICT SOLUTIONS AND BEST PRACTICE ON BUSINESS COMMUNICATIONS SOLUTIONS WITH CUSTOMERS, SUPPLIERS AND PARTNERS.

A SECOND DAY SESSION WILL BE GEARED TOWARDS THE TECHNOLOGIES USED WITHIN ENTERPRISE ENVIRONMENT FOR INTRA AND INTER NETWORKING, COMMUNICATIONS, COLLABORATION. PRACTICAL CASE STUDIES WILL FORM THE CORNERSTONE OF THIS EVENT.

AT THE END OF DAY 1 LIFE DEMONSTRATION OF THE ADVANCED COMMUNICATIONS AND NETWORKING TECHNOLOGIES, APPLICATIONS AND USE CASE SCENARIOS WILL HELP BUSINESS ICT EXPERTS AND DECISSION MAKERS BETTER UNDERSTAND ALL THE ADVANTAGES AND BENEFITS OF DIFFERENT ICT NETWORKING AND COMMUNICATION SOLUTION.

LIFE DEMONSTRATIONS WILL BE SUPPORTED BY THE QOS INTERNET CONNECTIVITY, SERVERS AND NETWORKING BACK OFFICE PROVIDED BY THE NGN/IMS LIVINGLAB ENVIRONMENT OF THE SINTESIO INTEROPERABILITY TEST LABORATORY.

Conference Track

Two days workshop on business communication and networking technologies program will deliver relevant, informative and valuable insights, starting with half day Panel session on Day One focused on addressing the opportunities and challenges facing IT professionals in mid to large-size organizations. The topics of the panel session will be covered by the leading international analysts and experts.

Technical sessions on Day One and Day Two will deliver valuable technical and business oriented information to purchasing decision makers presented mainly by technology and service providers and system integrator:

  • Communication technologies:

    This session illuminates and focuses on market opportunities, challenges associated with the business communications, services and applications. Special attention shall be given to successful deployment strategies, business models, and innovative enterprise communication applications and solutions .

  • Networking technologies:

    Reliable, Manageable, Secure and Trusted enterprise network represent a valuable enterprise asset which boost productivity, facilitate versatile communications and provide flexibility of networking options and different workforce arrangements at any time and anywhere, i.e. in the office, on-the-move or from a remote home environment.

  • B2B & B2C Communications:

    This session illuminates and focuses on efficient utilization of networking and communication technologies combined with other enterprise technologies like WEB 2.0 technologies and information systems and resources in order to effectively implement communications with customers and business partners.

  • Telecom hosting services:

    Can telecom hosting service provided by network operators and service provides, like IP-Centrex, VPN networks, Managed QoS networking, converged FMC solutions for enterprise, instant messaging and others, reduce enterprise’s investments into ICT infrastructure, and can reduce operation and maintenance costs? What is a value of such services and solutions for enterprise?
    These and many other questions will be addressed and examined in this session.

Demonstrations

Life demonstrations of business technology solutions will bel deliver to IT professionals through the Demonstration session at the end of day 1.

The demonstration will be supported by the QoS internet connectivity, servers and networking back office provided by the NGN/IMS LivingLab environment of the Sintesio interoperability test laboratory.

Networking

The Hotel Golf catering facilities provide improved options for networking and visitor hospitality. Visitor hospitality area will be provided exclusively for exhibitors. Social dinner organized in the attractive location with local hospitality, program, and taste of excellent food and drinks will give all participant opportunity to exchange views, experiences and other valuable information in a calming and relaying atmosphere.

Tutorial on QoS and other related topics covered by STQ

Tutorial on QoS and other related topics covered by STQ

Organized by Joachim Pomy, vice chair of ETSI STQ and hosted by SINTESIO at Hotel Golf, Bled, Slovenia 5 December 2008[dt_divider style=”gap”/]

09:00 Welcome and Introduction
Jean Yves Monfort, France Telecom (Session Moderator)

09:10 Overview on Voice Quality
Joachim Pomy, Telecommunications & Int’l Standards

10:10 Speech Quality in Modern Network-Terminal Configurations
Hans Wilhelm Gierlich, HEAD acoustics

10:40 Coffee break

11:00 4 new VoIP Terminal ETSI Guides & First Application in New Generation DECT
Jean-Francis Dolidet, TES Electronic Solutions

11:30 Parameters for Multimedia Telephony Services over IMS
Klemens Adler, Vodafone D2

12:00 Audiovisual QoS for Communication over IP Networks
Trond Ulseth, Telenor

12:30 Lunch break

13:30 A quality measurement framework for IPTV
David Hands, BT

14:00 Network Performance Metrics and Measurement Methods in IP Networks
Elisa Boschi, Fokus-Fraunhofer Institute

14:30 User related QoS and QoE
Jean-Yves Le Saout, France Telecom

15:00 Feedback & Outlook

Program – Day 1

 

Program Outline

DAY 1: October 20, 2008

 

[highlight color=”blue”]9:00 – 9:15[/highlight]

[toggle title=”Opening and Welcome Greeting”]

Welcome greeting Introductory thoughts on Business Communications and Networking will be given by

Željko Puljič, President of the Board, Telecom Slovenia Group

[/toggle]

 

[highlight color=”orange”]9:15 – 10:30[/highlight]

[toggle title=”Invited Lecture: ICT for Successfull Business “]

What will happen next?

Jožek Gruškovnjak, Cisco

Economic, social and technological aspects of our life are becoming more and more intertwined and the pace of change is accelerating. So, what are the key factors which will influence how we work, live, learn and play in the future? Are we approaching the pinnacle of technological development or is it this only beginning? This session may not offer answers to all the questions asked, but it may provide a lot of “food-for-thought”.[/toggle]

 

[highlight color=”green”]10:30 – 11:00[/highlight]

[toggle title=”Cofee Break, Networking & Showcases”][/toggle]

 

 [highlight color=”blue”]11:00 – 12:30[/highlight]

[toggle title=”Technical Session 1: Enterprise Networking Technologies”]

Reliable, Maneagable, Secure and Thrusted enterprise network represent a valuable enterprise asset which boost productivity, facilitate versatile communications and provide flexibility of networking options and different workforce arrangements at any time and anywhere, i.e. in the office, on-the-move or from a remote home environment.

This session illuminates and focuses on technical considerations and challenges associated with the deployment of efficient networking and communications in enterprise environment, with the emphasis on:

  • IP networking solution for intra-net, extra-net and internet enterprise communications and networking,
  • QoS and Maneagability
  • Security and Network protection
  • Privacy

[/toggle]

[text_box class=”grey” title=”Security an privacy

Ivica Ostojić, CISCO”] This presentation is going to show current trends on attacks on IT infrastructure and propose some countermeasures. During presentation some demonstrations of fast attacks will be demonstrated as a proof of concept how IT infrastructure without proper security measures can be breached in very short period of time. [/text_box]

[text_box class=”grey” title=”Adaptive Network Architecture (ANA)

Simon Feldin, Hewllet-Packard”] Adaptive Network Architecture (ANA) is a combination of HP’s patented and patent-pending methodology for uniquely compartmentalizing the network, together with a set of tools, processes, services, expertise, and best practices that can be integrated into customer environments. HP believes that the availability, reliability, and performance of the network are directly tied to network security which is essential to supporting business critical applications. Using ANA, we build security into the forefront of network architecture and design, rather than bolting it on after the fact. As a unique differentiator, ANA brings a significant value-add to HP’s Network Solutions portfolio including HP Network Security, HP IP Communications, and HP Network Consolidation. [/text_box]

[text_box class=”grey” title=”Converged communications on evolution path towards IMS

Bojan Križ, Iskratel”] Business Customers are very important segment in the telecoms value chain. Therefore telecoms must proactively investigate needs of such segment in order to be inline with market trends, which consequently brings the necessity to extend application & service portfolios, as well as improvement of core network. Convergence must be straight forward answer on today’s challenges, means deployment of access-agnostic application platform. [/text_box]

 

[highlight color=”green”]12:30 – 14:00[/highlight]

[toggle title=”Lunch break”][/toggle]

 

[highlight color=”blue”]14:00 – 15:30[/highlight]

[toggle title=”Technical Session 2: Enterprise Communications Technologies”]

This session illuminates and focuses on market opportunities, challenges associated with the business communications, services and applications. Special attantion shall be given to successfull deployment strategies, business models, and innovative enterprise communication applications and solutions . Presentations shall focus on:
  • Unified communications (VoIP and multi-media communication) platforms
  • Security Services
  • Open Communication Servers and Mediation software
  • Collaboration Software

[/toggle]

[text_box class=”grey” title=”Microsoft Unified Communications
Andrej Kunej, Microsoft, Slovenia”] Businesses need to tear down the walls that separate telecommunications and computing and benefit from new ways of communication. We can use power of software and leverage existing telecommunication infrastructure to combine e-mail, IM, voice, audio-, video- and Web conferencing into a single, intuitive system built around people. [/text_box]
[text_box class=”grey” title=”Managed Security Services
Borut Žnidar, Avtenta.si”] Managed security services are a way to outsource routine part of security management to external party. This presentation will focus on managed security services and main dilemas with introduction of this service. [/text_box]

[text_box class=”grey” title=”IronPort: Cisco’s leap to enterprise security

Hrvoje Dogan, CISCO”] One of Cisco’s latest acquisitions, IronPort Systems, is a major player in content security. To hear about IronPort’s technology, Cisco’s vision, and how two companies can become better together, join us at this session, which will also highlight IronPort’s offering for enterprise protection from blended threats and data leakage. IronPort – Predicting A Secure Future. [/text_box]

 

[highlight color=”green”]15:30 – 16:00[/highlight]

[toggle title=”Cofee break, Networking & Showcases”][/toggle]

 

[highlight color=”green”]16:00 – 17:30[/highlight]

[toggle title=”Demo Session 1: Empowering productivity and workforce flexibility”]This session will demonstrate through the real-life deployments and practical demonstrations, how ICT can facilitate and enpower the productivity within the office environment and provide the flexibility to the workforce with the efficient utilization of enterprise networking and communication resources.[/toggle]

[text_box class=”grey” title=”Microsoft Unified Communications @ Work

Andrej Kašnik, Microsoft, Slovenia”] Practical demonstration of Microsoft Unified Commiunications platform and how these capabilities enable new ways of personal and group communication form both office and mobile workers. [/text_box]

[text_box class=”grey” title=”Unified Communications for Business Users

Franc Dolenc, Vlado Arizanovič, Iskratel”] Iskratel offers unified communications solutions that help remove the barriers between voice, email, conferencing, video and instant messaging. For the enterprise users this means reduced time to decision, increased productivity and the ability to provide a simple and consistent user experience across all types of communications. Iskratel’s Unified Communications solution is native integration between the reliable SI3000 telecommunications system and the Microsoft Office Communications Server 2007, and delivers complete communications – messaging, voice, and video – across applications and devices anytime, anywhere. This best-in-class solution which is implemented in the Iskratel Group, enables communication and collaboration in an effective manner. [/text_box]

[text_box class=”grey” title=”Efficient and rich customer interaction in modern contact centers

Tomaž Vodušek and Peter Peterlin, Avtenta”] Overview of Microsoft Customer Care using the power full integration between Microsoft Dynamics CRM and Cisco Call Centre. Key areas of contact center are consolidation of agent desktop, support for different communication channels and bringing it all together in Microsoft Dynamics CRM. Microsoft Dynamics provides also data connectivity to other business applications in back office for the agents in call centre. [/text_box]

 

[highlight color=”green”]18:00 -[/highlight]

[toggle title=”Social event & dinner in an extraordinary ambient in Bled.”][/toggle]

Program – Day 2

Program Outline

DAY 2: October 21, 2008

[highlight color=”orange”]9:00 – 9:30[/highlight]

[toggle title=”Invited Lecture: The end of the world as we know it”]

How communication technologies changed the way business interact with consumers

Martina Merslavic, PRISTOP

Due to communicaton technologies, consumers became prosumers, segments became communities and mediated communication completely lost its efficiency. Welcome to the world of direct and honest conversations where successful business not only communicate with but also include consumers into innovation processes. No entry for control freaks and the digitally illetarate. Have fun!

[/toggle]

 

[highlight color=”blue”]9:30 – 11:00[/highlight]

[toggle title=”Technical Session 3: B2B and B2C Communication Solutions”]

Efficient design, implementations and deployment of networking and communication technologies which in a large portion take into consideration the enterprise business models, business processes, customers and business partners profiles, can provide efficient access to the global and niche markets in a large scale. It can also reduce operation costs of various busines processes, e.g. purchasing, marketing, sales and product deliveries or deployments.

This session illuminates and focuses on efficient utilization of networking and communication technologies combined with other enterprise technologies like WEB 2.0 technologies and information systems and resources in order to effectively implement communications with customers and business partners.

Special attention shall be give to:

  • Integration of different ICT technologies for B2B and B2C solutions
  • Solutions for B2B and B2C: Contact centers, CRM, …
  • Role of WEB 2.0 Technologies and it’s effective utilization
  • Effective business models and deployment scenarios for b2B and B2C communications

[/toggle]

[text_box class=”grey” title=”Enabling efficient and rich customer interaction in contact centers

Boštjan Virant, Microsoft”] Today’s reality of a contact center consists of different communication channels for customers, a number of LOB applications and variety of OSS/BSS systems. Microsoft Customer Care Framework (CCF) helps to adress the challenges of bringing it all together into a consolidated agent desktop that orchestrates all these systems and provides singe 360° customer view. [/text_box]

[text_box class=”grey” title=”Contact Center – New way of customer care

Iztok Visočnik, Cisco”] Presentation is going to show a new view of customer care, which is crucial in a Web 2.0 environment. During presentation also Cisco’s main solution of Contact Centre will be presented.  [/text_box]

[text_box class=”grey” title=”Service Management Services

Gordan Sket, Solution Principal for Enterprise Infrastructure, HP”]

ITSM (IT Service Management) or “managing IT services” is essentially the “job” of an IT department or an IT service provider with the intended result of optimizing the return on IT to the business through consistent and predictable service levels to the lines of business/service customers. HP ITSM solutions help IT organizations to:

    • Become business-driven
    • Achieve continuous business-IT alignment
    • Deliver IT services at defined service levels, quality, agility and cost targets
    • Leverage best practices based upon industry standard ITIL methodologies

[/text_box]

 

 [highlight color=”green”]11:00 – 11.15[/highlight]

[toggle title=”Cofee Break & Social Networking”][/toggle]

 

[highlight color=”orange”]11:15 – 11.45[/highlight]

[toggle title=”Invited Lecture: Integrate -> Communicate -> Enchance the Business Rate”]

Unified Communications for Business Environments

dr. Andrej Kos, University of Ljubljana

The Unified Communications environment is a generic term for the integration of different communications systems, media, devices and applications that have until now been separated and used in an independent way. The goal is to establish a hybrid communications architecture that unifies, convergently interconnects and automates different communications means into a unified end-user’s experience interlacing various communications channels with current availability and communications profile of the user.

Today, unified communications solutions are specifically targeted at business and educational environments, wherein the need of optimised and simplified communications amongst employees is specifically emphasized in order to achieve higher level of efficiency, flexibility and success rate of business processes.

[/toggle]

 

[highlight color=”blue”]11:45 – 13:15[/highlight]

[toggle title=”Technical Session 4: Telecom Hosting Solutions for Enterprise needs”]

In recent years, public telecom networks and services are transforming from traditional vertically oriented network model with separated networks for voice, mobile communications and data into one multi-media converged networks, which will be rich of variety of multi-media services.

Can telecom hosting service provided by network operators and service provides, like IP-Centrex, Large secure VPN networks, Managed QoS networking, converged FMC solutions for enterprise, instant messaging and others, reduce enterprise’s investments into ICT infrastructure, and can reduce operation and maintenance costs? What is a value of such services and solutions for enterprise?

These and many other questions will be addressed and examined in this session.

[/toggle]

[text_box class=”grey” title=”Advanced Hosted Voice Communication Services

Samo Flerin, Iskratel”] Web 2.0 refers to a perceived second generation of web-based communities and hosted services which aim to facilitate collaboration and sharing between users. By integrating voice into popular applications and Web services through Web 2.0 application mash-ups VoIP platforms become infinitely more valuable to service providers and business end-users. Now end-users can leverage their phone system in conjunction with critical business applications used on a daily basis, and improve Web-based productivity. By embracing Web 2.0/Voice 2.0 with VoIP platforms at the core, service providers significantly improve the customization capabilities according to business customer needs. [/text_box]

[text_box class=”grey” title=”Software + Services

Boštjan Stražar, Microsoft”] Enabling next generation enterprise services by establishing flexible, dynamic or even on-demand boundaries between on-premise and in-the-cloud service components. Service providers and operators are fuelling this model by providing wide range of finished, attached and building block services for the enterprise connected via the reliable communication infrastructure. [/text_box]

[text_box class=”grey” title=”Managed services solutions

Daniel Evdagić, Cisco”] < Short Abstract: Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aliquam congue. Donec purus eros, sollicitudin eget, sollicitudin id, placerat eu, odio. Maecenas rhoncus metus sit amet quam. Nam nonummy consequat velit. Morbi quis purus vitae orci venenatis auctor. Mauris et nisi. Mauris auctor purus at lacus rutrum nonummy. Ut viverra adipiscing lacus. Nam eros nibh, ultricies non, sagittis sed, dignissim sed, pede. Nam eleifend. Donec hendrerit augue a sem. Suspendisse ac sem eu eros suscipit consectetuer. Nulla malesuada malesuada libero. Integer orci massa, eleifend sed, venenatis eu, hendrerit in, mi. Donec aliquam diam vitae eros. Phasellus posuere erat rhoncus nisl. Etiam tellus. [/text_box]

 

 [highlight color=”green”]13:15 – 14:30[/highlight]

[toggle title=”Lunch & Conclusion of the Symposium”][/toggle]